F.A.Qs

You Asked, We Answered

What is your return policy?

We hope you’ll love your diverse Doll order but if you want to return it we will happily refund you for any items you return to us in an unused and resalable condition within 14 days of receipt. Please email amarisandchaya@gmail.com

Returned items must be unused and in their original packaging. Items returned are sent at the purchaser’s cost. Make sure that you get a proof of postage receipt. We would advise that you post your return via recorded or signed for delivery.

We will send you an e-mail to notify you when we have received your return and when the refund has been processed. All returns will be refunded back using your original method of payment within 10 working days from receipt of email.

Any SALE items cannot be returned for refund or exchanged.

Can I have an Exchange?

If you would like to exchange, please email amarisandchaya@gmail.com within 14days of your purchase. Returned items to be exchanged must be postmarked within 14 days of the customer receiving the order. Items must be unused and in their original packaging. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.
Exchanges will be processed after receipt and inspection.

When will my order ship?

 1-3 days after payment has been made

Can I request a shade change only on a doll or place a custom order?

We are not accepting custom orders or requests at this time.

Do you ship internationally?

Yes, we currently ship to USA, Canada,  Non EU Europe countries, Australia